Support Features Available With MarketPowerPRO
MarketPowerPRO offers a variety of different support and training solutions to ensure that users are able to effectively manage their system and run their businesses
We offer structured online courses to help you learn everything you need to know about the MarketPowerPRO software.
We offer an online video library comprised of over 500+ training videos on almost every portion of the software.
If you feel like a Training Video just isn’t enough to answer your questions, we offer interactive 1-on-1 Webinars and GoToMeetings.
We offer in-person training in our offices as well as on-site training with you and your team.
Because we’re an international company with offices all over the world, we offer 24-hour live support Monday-Friday as well as Emergency weekend support.
Help Desk System
We have a help desk ticket system that enables you to submit trouble tickets for issues or difficulties you may experience
FREQUENTLY ASKED QUESTIONS
These are some of the most common questions and answers about MultiSoft and MarketPowerPRO, click on the link below to search our FAQ.
We have developed several training courses to help walk through what most new users need to know to get going and be productive. Click on the link to go to our training website.
We have built a large training library of how-to videos to help and to walk you through many of the most common (and not so common) tasks you may find yourself working on within the MarketPowerPRO platform.
When Training Videos aren’t enough, 1-on-1 GoToMeetings or Team Webinars can be extremely useful to teach best practices or answer questions. We encourage you to reach out to us if you have any issues you feel you cannot handle alone and we’ll be happy to schedule a GoToMeeting to walk you through the process. Click on the link below to send us a message!
REQUEST IN-PERSON TRAINING
Without question, In-Person training is the best and most effective way to learn the MarketPowerPRO system. We invite all of our clients to visit our main office in Sunny Southwest Florida for training however if you prefer, onsite training at your location can also be provided.
Our online Live Support is available for customer service 24 hours a day, 5 days a week. Click on the link below to start a Live Chat now.
For most standard issues we recommend submitting a help desk ticket. Help desk tickets ensure that your issues are always trackable and never slip the cracks. Click on the link below to go to our help desk website and submit a ticket.
We truly value our relationships with our clients and want you to know that our overall goal is to provide you with the best customer service possible. If there is anything that we can help you with or questions we answer for you, please do not hesitate to contact us.
Download the MarketPowerPRO Systems Feature/Checklist to find out what's included in our software.
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